Webinars

Professional development is a key objective of the ICFA and online continuing education classes are designed to provide valuable insight and training to our members at every phase of their careers.

webinar

SPEAKER:Tom Shay,Certified Speaking Professional

The Masters of Legendary Service!

Learn the techniques the salesperson utilizes to give the customer a pleasant experience.

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webinar

SPEAKER:Tom Shay,Certified Speaking Professional

Creating Positive Cashflow with an "Open to Buy"

Principles of proper inventory control and how to apply these to an existing point of sales system.

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webinar

SPEAKER:Tom Shay,Certified Speaking Professional

The Magic 8's of Selling

Learn eight ways to identify the types of customers and eight ways to close the sale.

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webinar

SPEAKER:Jeanne Kellogg,J. Kellogg and Associates

Understanding Transportion: Part 11 - Claims & Freight Liabilities / Responsibilities

How carriers handle claims, both overcharge and damage, and your company's freight liabilities and responsibilities.

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webinar

SPEAKER:Jeanne Kellogg,J. Kellogg and Associates

Understanding Transportion: Rate Making & Rate Negotiation

How carriers determine domestic freight costs and how you can maximize efficiencies for your company and reduce your costs!

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