Understanding Transportion: Part 11 - Claims & Freight Liabilities / Responsibilities


Learn about how carriers handle claims, both overcharge and damage, and your company’s freight liabilities and responsibilities.



  • Over Charge Claims
  1. Common invoicing errors
  2. Invoicing Resolution with the carriers - getting your money back
  • Damage Claims
  1. General Rules
  2. Claim Filing and Documentation – LOSS AND DAMAGE CLAIM FORM
  3. Legalities
  4. Carrier price per pound

B. DOMESTIC TRANSPORTATION – Freight Liabilities and Responsibilities

  • Freight Terms, Documentation, and Legally Liable Parties
  1. Universal Commercial Code and laws governing domestic freight
  2. Freight Collect
  3. Freight Prepaid
  4. Cash on Delivery (COD)
  5. Freight on Board (FOB)

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About the speaker 
Jeanne Kellogg

Jeanne Kellogg is a Freight Executive and an eight year veteran in Logistics and Supply Chain Management. She is the founder of J. Kellogg and Associates a company specific to the Outdoor Casual Furnishings Industry whose mission is to create freight solutions for independent retailers and manufacturers. Jeanne's specialties include carrier negotiations, supply chain management, freight technology integration, and warehousing solutions. Her processes provide both freight cost reduction and simplification of the economics involved in the moving or receiving of product.

Referred to in the freight industry as "genie magic" a play off her name, Jeanne has a Bachelor's of Science in Economics from the University of Memphis. Her associate affiliations incorporate both domestic and international logistics firms including Canada Worldwide, Global Forwarding, Global Tranz, and eShipper USA. She is a member of The Council of Supply Chain Management Professionals, The American Society of Transportation and Logistics Inc., and The Warehousing Education and Research Council.

Jeanne lives in Santa Rosa Beach, Florida with her husband and three daughters.