Overcoming Objections

Description 

After the highly successful September 29 webinar on “Growing Sales through World-Class Customer Service,” participants requested a follow-up training session focused on overcoming customer objections. ICFA again partneredg with the renowned Dale Carnegie solutions specialist to offer this “Overcoming Objections” webinar.

Highlights of the one-hour program include:

  • Understanding common types of buying objections and methods for overcoming them
  • Examination of the rational and emotional sides of objections
  • Listening cues to identify buyer resistance
  • Tactics for lowering buyer pushback.

2:00 p.m. EST

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About the speaker 
Jackie Regan

Ms. Regan is responsible for business development and delivery of Dale Carnegie Training for customized corporate and standard public program work. She is certified to deliver all Dale Carnegie programs, and is a Master Trainer for developing Live On-Line Trainers. Ms. Regan has more than 25 years of experience with a diverse client base in both a design and delivery capacity. Her professional focus is on solutions that effectively enable stakeholders to execute on their mission. Her client base consists of automotive manufacturing, engineering, transportation and logistics, agri-business, financial services, government agencies, technology and professional firms. Ms. Regan’s delivery experience includes organizations such as the U.S. Patent and Trademark Office, Air Force Personnel Center, Boehringer-Ingleheim, Chrysler Canada Inc., John Deere, General Dynamics Land Systems, SAP Software & Solutions, Sunoco Inc., Symantec and Verizon.